Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Most items listed on the online store are personalised custom items. As these are made to order, refunds will not be issued unless the item received is damaged or faulty in which case, photographic evidence will be required before a refund or replacement is issued.

Please ensure the text or characters you provide us for personalised items is correct as your items will be produced, without question, based on the information you provide us. If you misspell your personalised text and the item is produced as per your instruction, you will not be eligible for a refund or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at vdubstickers@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vdubstickers@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vdubstickers@gmail.com.